The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 08, 2022
Filed:
Oct. 20, 2021
Google Llc, Mountain View, CA (US);
Asaf Aharoni, Ramat Hasharon, IL;
Arun Narayanan, Milpitas, CA (US);
Nir Shabat, Givatayim, IL;
Parisa Haghani, Jersey City, NJ (US);
Galen Tsai Chuang, New York, NY (US);
Yaniv Leviathan, New York, NY (US);
Neeraj Gaur, Jersey City, NJ (US);
Pedro J. Moreno Mengibar, Jersey City, NJ (US);
Rohit Prakash Prabhavalkar, Santa Clara, CA (US);
Zhongdi Qu, New York, NY (US);
Austin Severn Waters, Brooklyn, NY (US);
Tomer Amiaz, Tel Aviv, IL;
Michiel A.U. Bacchiani, Summit, NJ (US);
GOOGLE LLC, Mountain View, CA (US);
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.