The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2022
Filed:
Sep. 21, 2020
International Business Machines Corporation, Armonk, NY (US);
Nadiya Kochura, Bolton, MA (US);
Shikhar Kwatra, San Jose, CA (US);
Indervir Singh Banipal, Austin, TX (US);
Sourav Mazumder, Contra Costa, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach for initiating a chatbot session responsive to determining a product image and product description discrepancy, a processor, responsive to a user browsing a product listing for a product on an ecommerce website, processes a product description of the product listing using natural language processing (NLP) to generate a list of actor-subject negations from the product description. A processor processes a set of product images of the product listing to generate a list of entities from the set of product images. A processor correlates the list of actor-subject negations from the product description and the list of entities from the set of product images. A processor identifies at least one discrepancy between at least one actor-subject negation and at least one entity. A processor initiates, while the user is still browsing the product listing, a chat session with a chatbot of the ecommerce website.