The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2022
Filed:
Oct. 13, 2015
Servicesource International, Inc., San Francisco, CA (US);
John Garrish, Belmont, CA (US);
Nelson Chen, Atherton, CA (US);
Elaine Scott, San Francisco, CA (US);
Jeff Goldsmith, Oakland, CA (US);
John Jerrehian, San Francisco, CA (US);
Jim Dunham, San Carlos, CA (US);
Gabe Richman, San Francisco, CA (US);
ServiceSource International, Inc., San Francisco, CA (US);
Abstract
Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.