The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2022
Filed:
May. 27, 2020
Applicant:
Capital One Services, Llc, McLean, VA (US);
Inventors:
Lee Adcock, Midlothian, VA (US);
Nahid Farhady Ghalaty, Fairfax, VA (US);
Ana Cruz, Arlington, VA (US);
Geeta Shyamala, Herndon, VA (US);
Patrick Sofo, Arlington, VA (US);
Assignee:
Capital One Services, LLC, McLean, VA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/205 (2020.01); G06N 20/00 (2019.01); G06F 40/35 (2020.01); G06F 40/289 (2020.01);
U.S. Cl.
CPC ...
G06F 40/205 (2020.01); G06F 40/289 (2020.01); G06F 40/35 (2020.01); G06N 20/00 (2019.01);
Abstract
Analyzing communications to determine appropriateness and provide recommendations based on prior communications. Prior communications may create a baseline tone based on the sentiment, words, or phrases used in previous communications between the user and the intended recipient and/or other user recipient pairs. Machine learning techniques may be used to continuously update a baseline tone.