The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 25, 2022
Filed:
Oct. 25, 2018
At&t Intellectual Property I, L.p., Atlanta, GA (US);
James Pratt, Round Rock, TX (US);
Miranda Huet, Austin, TX (US);
William Knotts, Driftwood, TX (US);
Eric Zavesky, Austin, TX (US);
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Abstract
Virtual assistants (VAs) can be managed in interactions with communication devices (and associated users) or other VAs. A communication management component (CMC) can track an interaction between a VA and a communication device of a user or another VA with regard to an event. The CMC can analyze information relating to the interaction to determine a context of the interaction. The CMC can manage the VA, the involvement of the communication device in the interaction, or the other VA based on the context. When indicated by the context, the CMC can modify characteristics associated with the VA to enhance the interaction. When another communication device or another VA enter the interaction in progress, the CMC can determine interaction update information, based on the tracking of the interaction, and can communicate the interaction update information to the other communication device (and associated user) or other VA.