The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 25, 2022
Filed:
Feb. 19, 2021
Toshiba Tec Kabushiki Kaisha, Shinagawa-ku, JP;
Methee Phoboonme, Rancho Santa Margarita, CA (US);
TOSHIBA TEC KABUSHIKI KAISHA, Tokyo, JP;
Abstract
A system and method for improved predictive maintenance for multifunction peripherals includes machine learning trained with more accurate problem and resolution coding and categorization. A training set is made from past maintenance records that include accurate problem codes, thorough natural language problem descriptions, accurate resolution codes, thorough problem resolution descriptions and problem/solution categorization. When a service call is received, an operator provides record with a natural language problem description and to which they assign a problem code for categorization. Natural language in the record is compared with records in the training set. When there is a sufficient language match, the problem code and categorization from the training set record is used instead of that which was operator assigned. The corrected record can then be fed to improve predictive maintenance machine learning.