The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 18, 2022
Filed:
Oct. 07, 2020
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Michael Johnston, Alpharetta, GA (US);
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); A63F 13/61 (2014.01); A63F 13/79 (2014.01); H04M 11/08 (2006.01);
U.S. Cl.
CPC ...
A63F 13/61 (2014.09); A63F 13/79 (2014.09); H04M 3/51 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 11/08 (2013.01);
Abstract
The present application includes a method and system for gathering customer information through games. The system transmits offers to play games over the contact medium used by the customer. The games are selected to elicit information from the customer; information ranging from the customer's mood to marketing information to security information. The information so obtained can be used to update client profiles.