The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2022
Filed:
Oct. 06, 2020
Vmware, Inc., Palo Alto, CA (US);
Kevin Murray, Broomfield, CO (US);
Nicholas Boncek, Strongsville, OH (US);
Raghu Mummadi, Alpharetta, GA (US);
Perron Jones, Atlanta, GA (US);
Brian Mgbeokwere, Atlanta, GA (US);
Gustavo Trelles, Cumming, GA (US);
VMware, Inc., Palo Alto, CA (US);
Abstract
Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.