The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2022
Filed:
Oct. 12, 2020
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
John H. Jenkins, Bloomington, IL (US);
Andrew J. Feit, Normal, IL (US);
Christina M. Boring, Bloomington, IL (US);
Chadd Eugene Grove, Bloomington, IL (US);
Brent D. Hellewell, Bloomington, IL (US);
Beth Craig, Bloomington, IL (US);
Kevin Stuepfert, Bloomington, IL (US);
Robert S. Loy, Bloomington, IL (US);
Scott M. Wirtjes, Tremont, IL (US);
Scott E. Lackey, Bloomington, IL (US);
Manuela Holt, Heyworth, IL (US);
David Kuriyan Schuster, Bloomington, IL (US);
Jeremy M. Miller, Normal, IL (US);
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US);
Abstract
A computer-implemented method for facilitating handling of a call from an insurance customer regarding a loss event includes presenting to a user, by a workbench application executing on a computing device, one or more notes fields in which free-form text may be entered by the user on a user interface display presented on one or more display screens, receiving, via an input device and the user interface display, free-form text that the user entered in at least one of the one or more notes fields, analyzing the received free-form text to identify one or more keywords having relevance to the loss event, communicating loss report information to a loss reporting tool via an API, the loss report information including the one or more identified keywords, and automatically populating, by the loss reporting tool, one or more loss reporting fields using the loss report information.