The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 04, 2022
Filed:
Jun. 27, 2016
Conduent Business Services, Llc, Dallas, TX (US);
Rahul Ghosh, Bangalore, IN;
Avantika Gupta, Vrindavan, IN;
Soumi Chattopadhyay, Kolkata, IN;
Ansuman Banerjee, Kolkata, IN;
Koustuv Dasgupta, Bangalore, IN;
Ashish Garg, Ghaziabad, IN;
Conduent Business Services, LLC, Florham Park, NJ (US);
Abstract
Embodiments of the present disclosure disclose methods and systems for generating operational alarms for a plurality of clients, the operational alarms being generated by a business performance system, each client being associated with a plurality of Key Performance Indicators (KPIs). An aggregate rank for each client based on ranks of each KPI is generated. For each client: the aggregate rank of the client over one or more time periods is monitored. If the aggregate rank deteriorates over the one or more time periods, a severity indicator is determined based on change of value of each KPI and change of rank of each KPI for the client over the one or more time periods. An operational alarm based on value of the severity indicator is determined. The operational alarm is displayed on a user interface, wherein the operational alarm displays one or more KPIs with highest severity values.