The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 27, 2022
Filed:
Jul. 18, 2019
International Business Machines Corporation, Armonk, NY (US);
James Lee, Saffron Walden, GB;
Jack Anthony Woodhouse, Lowestoft, GB;
Heloise Rozes, London, GB;
Dominik Kloepfer, Cambridge, GB;
Grace Jansen, Southhampton, GB;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Method and system are provided for customer table service management. The method includes receiving sensor load data over time from a customer table. The method analyzes the sensor load data during a waiting time between a time of one or more customers arriving at the table and a time of consumables being served to the table to learn background noise data of the one or more customers. The method further analyzes the sensor load data during a dining time after the time of consumables being served to the table to detect one or more events that require a service action, wherein analyzing the sensor load data during the dining time removes the learnt background noise data to distinguish sensor load data changes relating to consumption of the consumables on the table. The method outputs event detection notifications to prompt the required service action.