The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 20, 2022
Filed:
May. 14, 2021
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Assignee:
Nice Ltd., Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 3/51 (2006.01); G10L 17/12 (2013.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/2281 (2013.01); G10L 17/12 (2013.01); H04M 3/42221 (2013.01); H04M 3/5175 (2013.01); H04M 2201/41 (2013.01);
Abstract
Methods for improved fraudster detection in a call center. A subset of a plurality of voiceprints from a plurality of interactions between callers and agents at a call center can be used as the basis for fraudster detection. A plurality of connected components that represents one or more voiceprints can be determined based on the subset of the plurality of voiceprints.