The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 20, 2022

Filed:

Jun. 19, 2020
Applicant:

Dell Products L. P., Round Rock, TX (US);

Inventors:

Tejas Naren Tennur Narayanan, Austin, TX (US);

Gautam Kaura, Austin, TX (US);

Stephen Ray Young, Austin, TX (US);

Sathish Kumar Bikumala, Round Rock, TX (US);

Harshit Mehta, Austin, TX (US);

Harshita Dubey, Round Rock, TX (US);

Avanthika Sankararaman, Cedar Park, TX (US);

Assignee:

Dell Products L.P., Round Rock, TX (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/06 (2012.01); G06N 20/00 (2019.01); G06Q 10/00 (2012.01); G06Q 30/00 (2012.01); G06N 5/04 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/0631 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01); G06Q 10/20 (2013.01); G06Q 30/012 (2013.01);
Abstract

In some examples, a server may receive usage data from a computing device, determine a usage profile of the computing device, and determine that a component of the computing device is predicted to fail and at what time. If the time is within a warranty period of a current warranty, then the server may recommend purchasing an upgraded warranty and provide a cost-benefit analysis of purchasing the upgraded warranty. If the time is outside the warranty period, then the server may recommend purchasing an extended warranty and provide a cost-benefit analysis of purchasing the extended warranty. The server may use the usage data to make a recommendation to upgrade one or more components (e.g., memory, disk drive, network card, or the like) of the computing device. The server may use the usage data to make a recommendation to upgrade from the computing device to a different computing device.


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