The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 13, 2022
Filed:
Feb. 05, 2021
Jpmorgan Chase Bank, N.a., New York, NY (US);
Jigar Ajay Kothari, West New York, NJ (US);
Russell Austin, London, GB;
Suresh Thankappan, Shrewsbury, MA (US);
Hernán P. Seoane, Jersey City, NJ (US);
JPMORGAN CHASE BANK, N.A., New York, NY (US);
Abstract
An embodiment of the present invention is directed to intelligently routing softphone emergency calls. The innovative system and method comprises: receiving, via an interface, an emergency interaction from the user, wherein the user is located at a remote region that is different from the registered home region and wherein the interface that communicates with a user via a device that executes a softphone application registered at a home region; validating, a computer processor, the emergency interaction against a network switch identifier; performing a database dip to identify caller information including current location data; communicating, via the interface, a confirmation message to the user; routing, via a cloud communication platform, a call to a regional session border controller based at least in part on the current location data; and executing, via the computer processor, an emergency call with a local calling number associated with the remote region.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile