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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11443755 B1

PDFFull Text
Date of Patent:
Sep. 13, 2022

Filed:

May. 01, 2020

Automated voice assistant personality selector

Applicant:

Wells Fargo Bank, N.a., San Francisco, CA (US);

Inventors:

Nathan Craig Bricklin, Walnut Creek, CA (US);

Gregory John Hansen, El Dorado Hills, CA (US);

Chris Theodore Kalaboukis, San Jose, CA (US);

Adnan Khan, San Francisco, CA (US);

Kathleen E. McGinn, Mill Valley, CA (US);

Ryan Benjamin Miller, Petaluma, CA (US);

Wairnola Marria Rhodriquez, San Francisco, CA (US);

Assignee:

Wells Fargo Bank, N.A., San Francisco, CA (US);

Attorney:

Schwegman Lundberg & Woessner, P.A.

Primary Examiner:

Vijay B Chawan

Int. Cl.
CPC ...
G10L 15/22 (2006.01); G10L 21/003 (2013.01); G06F 3/16 (2006.01); G10L 13/033 (2013.01); G10L 17/22 (2013.01); G10L 15/26 (2006.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
G10L 21/003 (2013.01); G06F 3/167 (2013.01); G10L 13/033 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 17/22 (2013.01); G10L 25/63 (2013.01);
Abstract

Systems and techniques for automated voice assistant personality selector are described herein. A task may be identified that is to be completed by a user of a voice-enabled virtual assistant. A response may be output in connection with the task using a default personality for the voice-enabled virtual assistant selected based on the task. A task completion checkpoint may be determined for the task. It may be identified that the task completion checkpoint has not been reached. A personality profile of the user may be compared to personality data of a set of voice-enabled virtual assistant profiles corresponding to respective members of a set of available voice personalities for the voice-enabled virtual assistant. An escalation personality may be selected for the voice-enabled virtual assistant based the comparison and the task. Commands for facilitating user completion of the task may be transmitted via the voice-enabled virtual assistant using the selected escalation personality.

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