The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 13, 2022
Filed:
Oct. 22, 2019
Applicant:
Doordash, Inc., San Francisco, CA (US);
Inventors:
Biplav Srivastava, Yorktown Heights, NY (US);
Qingzi Vera Liao, Yorktown Heights, NY (US);
Pavan Kapanipathi Bangalore, Yorktown Heights, NY (US);
Assignee:
DoorDash, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/00 (2020.01); G06F 40/35 (2020.01); G06F 40/253 (2020.01); G06F 40/284 (2020.01); G06F 40/289 (2020.01); H04M 3/51 (2006.01); G10L 15/01 (2013.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/253 (2020.01); G06F 40/284 (2020.01); G06F 40/289 (2020.01); G10L 15/01 (2013.01); H04M 3/5175 (2013.01);
Abstract
A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.