The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 13, 2022
Filed:
Sep. 06, 2019
International Business Machines Corporation, Armonk, NY (US);
Jonathan F. Brunn, Logan, UT (US);
Rachael Marie Huston Dickens, Raleigh, NC (US);
Rui Zhang, San Francisco, CA (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Using a natural language analysis, a current message is classified into a current message class, the current message being a portion of an interaction in narrative text form. For the interaction using a state prediction model, an interaction outcome corresponding to the current message class is forecasted, the forecasting comprising computing a probability that the current message class will result in a successful message class. Using the state prediction model, a set of next message classes and a set of predicted interaction outcomes are determined, each message in the set of next message classes corresponding to the current message class, each predicted interaction outcome in the set of predicted interaction outcomes corresponding to a next message class in the set of next message classes. According to the corresponding predicted interaction outcome, the set of next message classes is ranked.