The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 06, 2022
Filed:
Nov. 04, 2020
Applicant:
Jpmorgan Chase Bank, N.a., New York, NY (US);
Inventors:
Rajeshwari Edamadaka, Allentown, NJ (US);
Diarmuid Leonard, Galway, IE;
Assignee:
JPMORGAN CHASE BANK, N.A., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/451 (2018.01); H04L 51/046 (2022.01); H04L 45/121 (2022.01); G06Q 10/10 (2012.01); G06F 11/14 (2006.01); G06F 9/48 (2006.01); G06Q 30/00 (2012.01); G06F 9/54 (2006.01); G06F 8/70 (2018.01); G09G 5/377 (2006.01); H04M 3/51 (2006.01); G06F 9/50 (2006.01); G06F 7/08 (2006.01); G06F 11/36 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01); G06Q 10/04 (2012.01); G06Q 30/02 (2012.01); H04L 9/08 (2006.01); H04L 9/32 (2006.01); H04L 67/14 (2022.01); H04L 67/55 (2022.01); H04L 67/63 (2022.01); H04L 67/562 (2022.01); H04L 67/564 (2022.01); G06Q 10/00 (2012.01);
U.S. Cl.
CPC ...
H04L 51/046 (2013.01); G06F 7/08 (2013.01); G06F 8/70 (2013.01); G06F 9/451 (2018.02); G06F 9/4881 (2013.01); G06F 9/505 (2013.01); G06F 9/5072 (2013.01); G06F 9/5077 (2013.01); G06F 9/5083 (2013.01); G06F 9/542 (2013.01); G06F 9/546 (2013.01); G06F 9/547 (2013.01); G06F 11/1464 (2013.01); G06F 11/3612 (2013.01); G06Q 10/04 (2013.01); G06Q 10/103 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0281 (2013.01); G09G 5/377 (2013.01); H04L 9/0869 (2013.01); H04L 9/3242 (2013.01); H04L 45/121 (2013.01); H04L 67/14 (2013.01); H04L 67/55 (2022.05); H04L 67/562 (2022.05); H04L 67/564 (2022.05); H04L 67/63 (2022.05); H04M 3/42042 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 7/0054 (2013.01); G06F 2201/805 (2013.01); G06F 2209/503 (2013.01); G06F 2209/505 (2013.01); G06F 2209/508 (2013.01); G06Q 10/20 (2013.01); G09G 2354/00 (2013.01);
Abstract
A system and a method for managing contact center functionality are provided. The method includes: receiving, from a servicing application, a request for a web application that implements a plurality of contact center functions; integrating the web application into the servicing application; and displaying a ribbon that includes information that relates to each of the plurality of contact center functions. The ribbon may be embeddable in a user interface screen of the servicing application.