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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11438285 B1

PDFFull Text
Date of Patent:
Sep. 06, 2022

Filed:

Nov. 04, 2020

Method and system for interaction servicing with embeddable ribbon display

Applicant:

Jpmorgan Chase Bank, N.a., New York, NY (US);

Inventors:

Rajeshwari Edamadaka, Allentown, NJ (US);

Diarmuid Leonard, Galway, IE;

Assignee:

JPMORGAN CHASE BANK, N.A., New York, NY (US);

Attorney:

Greenblum & Bernstein, P.L.C.

Primary Examiner:

Di Xiao

Int. Cl.
CPC ...
G06F 9/451 (2018.01); H04L 51/046 (2022.01); H04L 45/121 (2022.01); G06Q 10/10 (2012.01); G06F 11/14 (2006.01); G06F 9/48 (2006.01); G06Q 30/00 (2012.01); G06F 9/54 (2006.01); G06F 8/70 (2018.01); G09G 5/377 (2006.01); H04M 3/51 (2006.01); G06F 9/50 (2006.01); G06F 7/08 (2006.01); G06F 11/36 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01); G06Q 10/04 (2012.01); G06Q 30/02 (2012.01); H04L 9/08 (2006.01); H04L 9/32 (2006.01); H04L 67/14 (2022.01); H04L 67/55 (2022.01); H04L 67/63 (2022.01); H04L 67/562 (2022.01); H04L 67/564 (2022.01); G06Q 10/00 (2012.01);
U.S. Cl.
CPC ...
H04L 51/046 (2013.01); G06F 7/08 (2013.01); G06F 8/70 (2013.01); G06F 9/451 (2018.02); G06F 9/4881 (2013.01); G06F 9/505 (2013.01); G06F 9/5072 (2013.01); G06F 9/5077 (2013.01); G06F 9/5083 (2013.01); G06F 9/542 (2013.01); G06F 9/546 (2013.01); G06F 9/547 (2013.01); G06F 11/1464 (2013.01); G06F 11/3612 (2013.01); G06Q 10/04 (2013.01); G06Q 10/103 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0281 (2013.01); G09G 5/377 (2013.01); H04L 9/0869 (2013.01); H04L 9/3242 (2013.01); H04L 45/121 (2013.01); H04L 67/14 (2013.01); H04L 67/55 (2022.05); H04L 67/562 (2022.05); H04L 67/564 (2022.05); H04L 67/63 (2022.05); H04M 3/42042 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 7/0054 (2013.01); G06F 2201/805 (2013.01); G06F 2209/503 (2013.01); G06F 2209/505 (2013.01); G06F 2209/508 (2013.01); G06Q 10/20 (2013.01); G09G 2354/00 (2013.01);
Abstract

A system and a method for managing contact center functionality are provided. The method includes: receiving, from a servicing application, a request for a web application that implements a plurality of contact center functions; integrating the web application into the servicing application; and displaying a ribbon that includes information that relates to each of the plurality of contact center functions. The ribbon may be embeddable in a user interface screen of the servicing application.

Find Patent Forward Citations

Edamadaka, Rajeshwari. (2022). Method and system for interaction servicing with embeddable ribbon display (U.S. Patent No. 11438285). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11438285

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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