The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 06, 2022
Filed:
Dec. 12, 2019
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Robert Koch, Peachtree Corners, GA (US);
Nikhil Marathe, Palatine, IL (US);
James Pratt, Round Rock, TX (US);
Ari Craine, Marietta, GA (US);
Eric Zavesky, Austin, TX (US);
Timothy Innes, Atlanta, GA (US);
Nigel Bradley, Canton, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.