The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 06, 2022
Filed:
Nov. 25, 2019
Intuit Inc., Mountain View, CA (US);
Gregory Kenneth Coulombe, Sherwood Park, CA;
Roger C. Meike, Redwood City, CA (US);
Cynthia J. Osmon, Sunnyvale, CA (US);
Sricharan Kallur Palli Kumar, Mountain View, CA (US);
Pavlo Malynin, Menlo Park, CA (US);
INTUIT INC., Mountain View, CA (US);
Abstract
Certain aspects of the present disclosure provide techniques for node matching with accuracy by combining statistical methods with a knowledge graph to assist in responding (e.g., providing content) to a user query in a user support system. In order to provide content, a keyword matching algorithm, statistical method (e.g., a trained BERT model), and data retrieval are each implemented to identify node(s) in a knowledge graph with encoded content relevant to the user's query. The implementation of the keyword matching algorithm, statistical method, and data retrieval results in a matching metric score, semantic score, and graph metric data, respectively. Each score associated with a node is combined to generate an overall score that can be used to rank nodes. Once the nodes are ranked, the top ranking nodes are displayed to the user for selection. Based on the selection, content encoded in the node is displayed to the user.