The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 30, 2022
Filed:
Oct. 01, 2019
International Business Machines Corporation, Armonk, NY (US);
Oznur Alkan, Clonsilla, IE;
Adi I. Botea, Dublin, IE;
Bei Chen, Blanchardstown, IE;
Elizabeth Daly, Dublin, IE;
Massimiliano Mattetti, Dublin, IE;
Inge Lise Vejsbjerg, Kilmainham, IE;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Aspects of the present disclosure relate to chat management to address queries. A query can be received. A determination can be made whether the query has already been answered by comparing the query to text within a chat database. In response to determining that the query has not been answered, a set of prospective experts can be identified. Each of the prospective experts of the set of prospective experts can be ranked based on at least one factor. The query can be transmitted to a first ranked expert. An answer to the query can then be received from the first ranked expert.