The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2022
Filed:
Mar. 29, 2021
Uipco, Llc, San Antonio, TX (US);
Gregory David Hansen, San Antonio, TX (US);
Megan Sarah Jennings, San Antonio, TX (US);
Emily Margaret Gray, San Antonio, TX (US);
Gregory B. Yarbrough, San Antonio, TX (US);
Charles Balasingh, San Antonio, TX (US);
Janelle Denice Dziuk, Falls City, TX (US);
Samip Dilip Mehra, Peoria, AZ (US);
David Patrick Dixon, Boerne, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Data analysis, filter, and presentation techniques are described for an example call management system. An example method for a data management system includes receiving, from a user device, an account identifier of a first person, receiving, from the user device, a first message related to a topic of conversation to be discussed during a telephone call with the first person, determining, based on the account identifier and within a pre-determined time period, a presence of a set of data that describes conversation(s) from prior telephone call(s)/chat(s) with the first person, and sending, to a computer, at least some data from the set of data and a second message that indicates that the telephone call is mapped to a second person, where the computer is configured to display on a screen the second message and a presentation option that presents the at least some data via the computer.