The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2022
Filed:
Jul. 09, 2019
Applicant:
Salesforce.com, Inc., San Francisco, CA (US);
Inventors:
Yuxi Zhang, San Francisco, CA (US);
Kexin Xie, San Mateo, CA (US);
Sheng Loong Su, San Francisco, CA (US);
Shrestha Basu Mallick, San Francisco, CA (US);
Assignee:
Salesforce, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06Q 10/06 (2012.01); H04L 51/234 (2022.01); H04L 51/52 (2022.01); H04L 51/56 (2022.01);
U.S. Cl.
CPC ...
H04L 51/34 (2013.01); G06Q 30/0242 (2013.01); H04L 51/32 (2013.01); H04L 51/36 (2013.01);
Abstract
A cloud platform supports a digital communication system that identifies recommended communication frequencies based on past communication data. The cloud platform may support blending of weights applied to different engagement rates. Based on the weights, the system identifies recommended frequency ranges to maximize engagement rates, including the blended engagement rate using a redistribution simulation process.