The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2022
Filed:
May. 10, 2019
Paypal, Inc., San Jose, CA (US);
Shivam Pandey, Bangalore, IN;
Ajay Bose Anchalassery Chandrabose, Bangalore, IN;
Satheeskumar S, Bangalore, IN;
PAYPAL, INC., San Jsoe, CA (US);
Abstract
In response to detecting that a user of a service provider requires assistance, a computer system determines a predicted user intent associated with the user based on monitoring activity associated with the user, and further determines that a first communication channel corresponds to the determined predicted user intent and causes a communication to be initiated with the user utilizing the first communication channel. The computer system determines a user-initiated intent based on analyzing input received from the user, and based on the user-initiated intent, determines if the user-initiated intent corresponds to the predicted user intent. In response to determining that the user-initiated intent does not correspond to the predicted user intent, the computer system determines that a second communication channel corresponds to the user-initiated intent and causes the communication with the user to be switched to the second communication channel.