The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2022
Filed:
Mar. 24, 2020
Bank of America Corporation, Charlotte, NC (US);
Stephen T. Shannon, Charlotte, NC (US);
Elena Kvochko, New York, NY (US);
Jinna Kim, Charlotte, NC (US);
Christine D. Black, Belfast, ME (US);
Monika Kapur, Jacksonville, FL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems for using cognitive automation techniques to generate resource recommendations are provided. In some examples, current resource data may be received. The current resource data may include current staffing data, skills associated with current staff, and the like. In some examples, environmental condition data may also be received. The environmental condition data may include current weather information, predicted weather information, power outage information, and the like. The resource data and environmental data may be analyzed using cognitive automation techniques to identify and/or generate one or more resource recommendations. The resource recommendations may include adjustments to staffing, modification of locations at which processes are performed, and the like. The identified or generated recommendations may be transmitted to one or more computing devices. In some examples, feedback data may be received based on the recommendations and the cognitive automation model may be updated and/or validated based on the feedback data.