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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11423066 B1

PDFFull Text
Date of Patent:
Aug. 23, 2022

Filed:

Sep. 12, 2019

System and method for reducing user query ambiguity through chatbot clarifying questions

Applicant:

Intuit Inc., Mountain View, CA (US);

Inventors:

Hrishikesh V. Ganu, Bangalore, IN;

Viswa Datha P., Bangalore, IN;

Assignee:

Intuit Inc., Mountain View, CA (US);

Attorney:

Paradice and Li LLP

Primary Examiner:

Son T Hoang

Int. Cl.
CPC ...
G06F 16/33 (2019.01); G06F 16/332 (2019.01); G06F 16/335 (2019.01); G06N 5/02 (2006.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 16/3326 (2019.01); G06F 16/335 (2019.01); G06F 16/3329 (2019.01); G06F 16/3334 (2019.01); G06N 5/02 (2013.01); H04L 51/02 (2013.01);
Abstract

Dialog systems, such as chatbots, enable a user to query for information of a data management system. However, a user's query may be ambiguous resulting in a reply of too much information that is incomprehensible to a user. Clarifying questions are posed to a user to remove ambiguity from a user's query, and based on a user's answers, the volume of replying information is reduced to an amount that a user can comprehend. Clarifying questions are efficiently sequenced to reduce the ambiguity of a user's query, such that the number of clarifying questions does not result in a user abandoning the user's query.

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Ganu, Hrishikesh. (2022). System and method for reducing user query ambiguity through chatbot clarifying questions (U.S. Patent No. 11423066). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11423066

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