The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 16, 2022
Filed:
Jul. 15, 2021
Motorola Solutions, Inc., Chicago, IL (US);
Francesca Schuler, Palatine, IL (US);
Nadeem Z Kureishy, Huntley, IL (US);
Vidya Sagar Pitta Eswara Chandra, Arlington Heights, IL (US);
Brian J Frommelt, Naperville, IL (US);
Kylene Tanner, Bountiful, UT (US);
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.