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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11418653 B1

PDFFull Text
Date of Patent:
Aug. 16, 2022

Filed:

Oct. 07, 2020

Systems and methods for simulating multiple call center balancing

Applicant:

Uipco, Llc, San Antonio, TX (US);

Inventors:

Lambros Petropoulos, San Antonio, TX (US);

Bipin Chadha, San Antonio, TX (US);

Michael P. Gout, San Antonio, TX (US);

Assignee:

United Services Automobile Association (USAA), San Antonio, TX (US);

Attorney:

BakerHostetler

Primary Examiner:

Kharye Pope

Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/523 (2006.01); H04M 3/42 (2006.01); G10L 25/63 (2013.01); H04L 12/66 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5237 (2013.01); G10L 25/63 (2013.01); H04M 3/42059 (2013.01); H04M 3/5232 (2013.01); H04M 3/5238 (2013.01); H04M 2203/551 (2013.01);
Abstract

Systems and methods simulate call centers networks and call loads to test load balancing and routing. Performance can be logged to memorialize the load balancing and routing techniques' handling of different loads. This allows the testing of new algorithms or architectures and stress testing of existing architectures in non-production environments. Load balancing can be based on a call score, and routing can invoke proprietary routing protocols.

Find Patent Forward Citations

Petropoulos, Lambros. (2022). Systems and methods for simulating multiple call center balancing (U.S. Patent No. 11418653). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11418653

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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