The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 16, 2022
Filed:
Dec. 10, 2018
Siemens Aktiengesellschaft, Munich, DE;
Thomas Hubauer, Garching bei München, DE;
Christer Karlsson, Linköping, SE;
SIEMENS AKTIENGESELLSCHAFT, Munich, DE;
Abstract
Provided is a bot for a communication platform, wherein the bot is set up to read in an input data record, wherein the input data record includes a plurality of tickets or a plurality of numerical representations of tickets, listen in on at least one communication process between at least two persons on the communication platform, wherein the at least one communication process has at least one service case or at least one numerical representation of a service case, and generate an output data record, wherein the output data record has the input data record and the at least one communication process. A corresponding communication platform, a computer-implemented method, and a computer program product are also provided.