The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 16, 2022
Filed:
Feb. 22, 2019
American Express Travel Related Services Company, Inc., New York, NY (US);
Hector Flores, Phoenix, AZ (US);
Abhishek Jain, Phoenix, AZ (US);
Robin Jain, Phoenix, AZ (US);
Yogaraj Jayaprakasam, Phoenix, AZ (US);
Srinivas K. Kumandan, Chandler, AZ (US);
Jordan Meyerowitz, Phoenix, AZ (US);
American Express Travel Related Services, Inc., New York, NY (US);
Abstract
Systems and methods for optimizing user task schedules in a customer relationship management (CRM) platform is disclosed. The system may optimally input tasks into time slots in a user schedule to generate the optimized user task schedule. The system may generate a plurality of user task schedules and calculate a total task win probability for each of the user task schedules. The system may comprise the total task win probabilities and select the user task schedule having the greatest total task win probability. The system may also perform a genetic processing analysis of the user task schedules to further optimize task placement in the user task schedule.