The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 16, 2022
Filed:
Jun. 10, 2019
Commvault Systems, Inc., Tinton Falls, NJ (US);
Parag Gokhale, Marlboro, NJ (US);
Rajiv Kottomtharayil, Marlboro, NJ (US);
Srinivas Kavuri, San Jose, CA (US);
Anand Prahlad, Bangalore, IN;
Suresh Parpatakam Reddy, Hyderabad, IN;
Robert Keith Brower, Jr., Midlothian, VA (US);
Jared Meade, South River, NJ (US);
Commvault Systems, Inc., Tinton Falls, NJ (US);
Abstract
Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.