The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2022
Filed:
Nov. 06, 2018
Applicant:
Nec Corporation, Tokyo, JP;
Inventors:
Assignee:
NEC CORPORATION, Tokyo, JP;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 30/06 (2012.01); G06F 16/2455 (2019.01); G06F 16/248 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0613 (2013.01); G06F 16/248 (2019.01); G06F 16/2455 (2019.01); G06Q 30/0631 (2013.01);
Abstract
A customer service assistance apparatusis provided with a video image acquisition unitthat acquires a video image of the inside of a store, a specifying unitthat specifies a product that a customer in the store is interested in and attributes of the customer based on the acquired video image, an information acquisition unitthat searches a specific database using the specified product and attributes as queries, and acquires content corresponding to the product and attributes that serve as queries, and the transmission unitthat transmits the acquired content to a terminal apparatus that is used by a store salesperson of the store.