The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2022
Filed:
Jan. 15, 2020
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Shubham Agarwal, Cambridge, MA (US);
Christian Muise, Somerville, MA (US);
Joseph Kim, Boston, MA (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/9032 (2019.01); G06F 40/289 (2020.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/90332 (2019.01); G06F 40/289 (2020.01);
Abstract
Embodiments are provided that relate to a computer system, a computer program product, and a machine-implemented method for improving performance of a dialog system employing an automated virtual agent. Embodiments involve clustering traces of dialog conversation logs into sets, and searching the traces for one or more contrastive temporal patterns between the sets.