The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 02, 2022
Filed:
Feb. 13, 2020
Applicant:
Ebay Inc., San Jose, CA (US);
Inventors:
Scot Fraser Hamilton, Dublin, CA (US);
Ladd Van Tol, Portland, OR (US);
Luke Shardlow, Wayland, MA (US);
Jonathan David Chard, Portland, OR (US);
Matthew Olson, San Jose, CA (US);
Assignee:
eBay Inc., San Jose, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04W 4/50 (2018.01); H04L 67/025 (2022.01); H04L 67/131 (2022.01); G06F 3/14 (2006.01); H04W 76/10 (2018.01);
U.S. Cl.
CPC ...
H04W 4/50 (2018.02); G06F 3/1454 (2013.01); H04L 67/025 (2013.01); H04L 67/38 (2013.01); G09G 2370/022 (2013.01); G09G 2370/027 (2013.01); H04W 76/10 (2018.02);
Abstract
Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.