The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 02, 2022
Filed:
May. 19, 2020
8x8, Inc., Campbell, CA (US);
Andrei Soroker, Campbell, CA (US);
Peter Hizalev, Campbell, CA (US);
Bryan R. Martin, Campbell, CA (US);
8x8, Inc., Campbell, CA (US);
Abstract
Certain aspects of the disclosure are directed to communication bridging in a telecommunication system. According to a specific example, a Voice over Internet Protocol (VoIP) communication server is provided comprising a uniform resource locator (URL) generation module configured and arranged to form a communication bridge between a first protocol-disparate chat room and a second protocol-disparate chat room in response to receipt of a request from a participant of one of the chat rooms. The URL generation module can identify the participant as being associated with a customer, and redirect the participant to a customer-specific account provided by the communication bridging service. Using the customer-specific account, the URL generation module can generate a URL associated with the communication bridge. Using the generated URL an assimilation and processing module can translate chat messages received, and transmit the translated chat messages between the first chat room and the second chat room.