The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 02, 2022
Filed:
Jan. 08, 2019
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Nova T. Spivack, Sherman Oaks, CA (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 5/02 (2006.01); G06N 20/00 (2019.01); G06F 16/332 (2019.01); G06F 40/134 (2020.01); G06F 3/0485 (2022.01);
U.S. Cl.
CPC ...
G06N 5/022 (2013.01); G06F 3/0485 (2013.01); G06F 16/3322 (2019.01); G06F 16/3329 (2019.01); G06F 40/134 (2020.01); G06N 20/00 (2019.01);
Abstract
A system and a method for a service engine providing distributed intelligent assistance to a user are described herein. The method comprising steps of receiving and displaying a user inquiry from the user, the user inquiry having a linguistic pattern including a verb; generating and displaying a follow up question based on the user inquiry; receiving and displaying a follow up answer from the user; and generating and displaying a response based on the user inquiry and the follow up answer.