The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 26, 2022
Filed:
Aug. 15, 2019
Kyndryl, Inc., New York, NY (US);
Garfield W. Vaughn, South Windsor, CT (US);
Vasanthi M. Gopal, Plainsboro, NJ (US);
Gandhi Sivakumar, Bentleigh, AU;
Malar Kandasamy, Bangalore, IN;
Lakshmi Priya Shanmugam, Bangalore, IN;
KYNDRYL, INC., New York, NY (US);
Abstract
A computer-implemented method, system and computer program product for initiating a conversation by a virtual agent. The boundary of a widget of a webpage the user is utilizing is determined. The user's interactions or lack of interactions with the widget within the determined boundary of the widget of the webpage is then determined, such as based on tracking the eye gaze or focus of the user. If it is determined that the user is experiencing difficulty in utilizing the widget, then the content associated with the widget is extracted. The extracted widget content is then mapped to the virtual agent content. The virtual agent is instructed to initiate a conversation based on the extracted widget content. In this manner, the virtual agent will now be able to dynamically initiate a conversation with the user to assist the user in addressing a problem the user is currently experiencing with the widget.