The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2022
Filed:
Aug. 31, 2018
Accenture Global Solutions Limited, Dublin, IE;
Chung-Sheng Li, San Jose, CA (US);
Emmanuel Munguia Tapia, San Jose, CA (US);
Guanglei Xiong, Pleasanton, CA (US);
Jill K. Goldstein, Fort Lauderdale, FL (US);
Jingyun Fan, Berkeley, CA (US);
Rajeev Sinha, Bangalore, IN;
Manoj Shroff, Bangalore, IN;
Golnaz Ghasemiesfeh, Sunnyvale, CA (US);
Kayhan Moharreri, San Jose, CA (US);
Swati Tata, Bangalore, IN;
Pratip Samanta, Bangalore, IN;
Madhura Shivaram, Bangalore, IN;
Akanksha Juneja, New Delhi, IN;
Anshul Solanki, Gurgaon, IN;
Jorjeta Jetcheva, San Jose, CA (US);
Priyanka Chowdhary, San Francisco, CA (US);
Rishi Vig, Bangalore, IN;
Kyle Patrick Johnson, San Francisco, CA (US);
Mohammad Jawad Ghorbani, Foster City, CA (US);
ACCENTUREGLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.