The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2022
Filed:
Sep. 24, 2018
Salesforce.com, Inc., San Francisco, CA (US);
Edgar Gerardo Velasco, San Francisco, CA (US);
Jayesh Govindarajan, Palo Alto, CA (US);
Zachary Alexander, Snoqualmie, WA (US);
Na Cheng, San Francisco, CA (US);
Anuprit Kale, Oakland, CA (US);
Peter White, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated with the case object, the contextual objects comprising word vectors, generate a context embedding for the case object using the word vectors for the contextual objects, and cluster the case object with other case objects in the case management system based on the context embedding for the case object and other context embeddings for the other case objects.