The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 12, 2022
Filed:
Jul. 12, 2019
Nippon Telegraph and Telephone Corporation, Tokyo, JP;
Atsushi Takada, Musashino, JP;
Kyoko Yamagoe, Musashino, JP;
Naoyuki Tanji, Musashino, JP;
Chihiro Maru, Musashino, JP;
Nippon Telegraph and Telephone Corporation, Tokyo, JP;
Abstract
[Problem] It is determined whether quick repair handling is required for a failure in a communication apparatus or in a communication service that occurs in a nighttime period in compliance with an SLA while curbing operating expenses. [Solution] A maintenance task management apparatusdetermines handling of failures when both an apparatus failure that is a failure in communication apparatusesandin a nighttime period and a service failure that is a trouble in a communication service provided by the communication apparatusesandto users in the nighttime period occur or only the apparatus failure occurs. The maintenance task management apparatusincludes a handling determination unitand a handling control unit. The handling determination unitdetermines whether service interruption of communication due to double failures, which are both the apparatus failure and the service failure, violates an SLA that is service level agreement with users when the double failures are detected. The handling control unitperforms control for transmitting a quick handling notification for requesting quick failure repair to a worker terminalwhen it is determined that the service interruption violates the SLA.