The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2022
Filed:
Dec. 16, 2019
Accenture Global Solutions Limited, Dublin, IE;
Vidya Rajagopal, Bangalore, IN;
Marin Grace Mercylawrence, Bangalore, IN;
Gaurav Mengi, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A system and method for using, training, building, and managing a question and answer engine to automatically generate responses to an end-user is disclosed. Specifically, the method and system make use of a topic builder that uses cluster predictions to generate and identify a list of topics and subtopics. A question and answer database may then be sorted by topic and subtopic using a similarity scorer. New user utterances may be analyzed to identify questions, with a cluster predictor identifying the corresponding topic and subtopics for each question, and a similarity scorer may identify the closest known question for the user's question to a recommender as an answer. Analytics of new user utterances are tracked to update the historical utterance database and question and answer database, thus allowing continuous improvement of the engine.