The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2022
Filed:
Nov. 18, 2019
Salesforce.com, Inc., San Francisco, CA (US);
Zachary Alexander, Berkeley, CA (US);
Edgar Gerardo Velasco, San Francisco, CA (US);
Victor Winslow Yee, Berkeley, CA (US);
Na Cheng, Dublin, CA (US);
Khoa Le, San Francisco, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
A system is configured to analyze a corpus of historical chat data to identify the list of 'best' responses. As such, the user is not required to identify a list of canned responses for input into the system. The described system uses a context word embedding function and response word embedding function to generate context vectors and response vectors corresponding to the corpus of conversation data, and the vectors are represented by a respective context matrix and a response matrix. The system processes these matrices to generate scores for responses, clusters the responses, and identifies the responses corresponding to the best scores for each cluster.