The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2022
Filed:
Feb. 25, 2020
Cisco Technology, Inc., San Jose, CA (US);
Akshay Sachin Zade, Nagpur, IN;
Dineshkumar Jayakumar, Milpitas, CA (US);
Sourav Chakraborty, Fremont, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
This disclosure describes techniques for performing context preservation related to a conversational user interface of a first user device. The techniques include receiving an inquiry regarding an operational status of a computing resource network and based at least in part on the inquiry, generating a response to the inquiry for display in the conversational user interface. The techniques also include identifying supplemental data as being relevant to the support session, and causing the response to the inquiry and the supplemental data to be displayed concurrently. A data package may be created that represents the support session, including the inquiry, the response, the supplemental data, and an indication that the response and the supplemental data were displayed concurrently. The techniques may include exporting the data package to a second user device for presentation of the support session.