The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2022
Filed:
Nov. 30, 2020
International Business Machines Corporation, Armonk, NY (US);
Mauro Carlos Pichiliani, Sao Paulo, BR;
Heloisa Caroline de Souza Pereira Candello, São Paulo, BR;
Marisa Affonso Vasconcelos, Sao Paulo, BR;
Vagner Figueredo de Santana, São Paulo, BR;
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.