The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 28, 2022
Filed:
Jun. 14, 2019
Wells Fargo Bank, N.a., San Francisco, CA (US);
David Dietrich, Charlotte, NC (US);
Jennifer Aydelott, Irving, TX (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A method, apparatus, and computer program product for complaint risk identification and prioritization are provided. An example method includes receiving, by a computing device, one or more internal complaints each associated with an internal user and one or more external complaints each associated with an external user. An internal user has access to one or more internal applications of the computing device while an external user lacks access to said internal applications. The method further includes determining, via risk evaluation circuitry, one or more risk indicia for each internal complaint and each external complaint. The method includes generating, via integration circuitry, a compiled complaint dataset of the one or more internal complaints and the one or more external complaints. The method may subsequently include ranking, by risk prioritization circuitry, the compiled complaint dataset based upon the risk indicia for each internal complaint and each external complaint.