The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 21, 2022
Filed:
Mar. 23, 2021
International Business Machines Corporation, Armonk, NY (US);
Brent Shiver, Austin, TX (US);
Ali Ishaq Unwala, Pflugerville, TX (US);
Shunguo Yan, Austin, TX (US);
Thomas Andrew Brunet, Round Rock, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A tool for providing a secure communication channel during three-way communications. The tool initiates a three-way communication from a user device, wherein the three-way communication is a connection between a user, a third-party interpreter, and a service provider. The tool enables a passthrough function of a secured switch for transmitting non-privileged data during the three-way communication. The tool determines whether privileged data is to be transmitted during the three-way communication. Responsive to a determination that privileged data is to be transmitted during the three-way communication, the tool mutes an audio communication component. The tool activates a bypass function of the secured switch for transmitting the privileged data on an alternate audio communication component. The tool transmits the privileged data directly from the user to the service provider through the alternate audio communication component, wherein the alternate audio communication component supports unidirectional text-to-speech (TTS) audio communication.