The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 21, 2022
Filed:
Jun. 16, 2015
Applicant:
Amazon Technologies, Inc., Seattle, WA (US);
Inventor:
Mandar Nilkanth Kulkarni, Sunnyvale, CA (US);
Assignee:
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 67/52 (2022.01); H04W 12/08 (2021.01); H04L 65/1069 (2022.01); G06Q 30/06 (2012.01); G01C 21/36 (2006.01); G01C 21/34 (2006.01); H04W 76/14 (2018.01);
U.S. Cl.
CPC ...
H04L 67/18 (2013.01); G01C 21/3415 (2013.01); G01C 21/3626 (2013.01); G06Q 30/0643 (2013.01); H04L 65/1069 (2013.01); H04W 12/08 (2013.01); H04W 76/14 (2018.02);
Abstract
Systems and methods for providing context-specific support from trusted contacts are provided. A software application residing on the computing device may be associated with a trusted contact for providing remote support to the user. When such a trusted contact exists, a 'Help' button is displayed on the computing device when the software application is in use. The user may select that button to cause the computing device to automatically contact the trusted contact and establish a screen sharing communication session with a computing device associated with the trusted contact.