The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 21, 2022
Filed:
Jul. 03, 2019
At&t Intellectual Property I, L.p., Atlanta, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.