The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 14, 2022
Filed:
Feb. 13, 2020
Bank of America Corporation, Charlotte, NC (US);
Robert Julian Oddy, London, GB;
Bank of America Corporation, Charlotte, NC (US);
Abstract
Aspects of the disclosure relate to using natural language processing techniques for automated message processing. A computing platform may receive a first message and may apply natural language processing algorithms to the first message to identify an intent associated with the first message and a confidence score associated with the identified intent. The computing platform may determine that the confidence score exceeds a predetermined intent identification threshold. In response to determining that the confidence score exceeds the predetermined intent identification threshold, the computing platform may identify a destination device associated with the intent and a corresponding structured format. The computing platform may generate a second message, which may include the intent and may conform to the structured format. The computing platform may send, to the destination device, the second message, which may cause the destination device to perform an action associated with the intent.