The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 07, 2022
Filed:
Jun. 22, 2020
Applicant:
Capital One Services, Llc, McLean, VA (US);
Inventors:
Kunlaya Soiaporn, McLean, VA (US);
Victor Alvarez Miranda, McLean, VA (US);
Pamela Katali, McLean, VA (US);
Arturo Hernandez Zeledon, McLean, VA (US);
Rui Zhang, McLean, VA (US);
Kwan-Yuet Ho, McLean, VA (US);
Assignee:
Capital One Services, LLC, McLean, VA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/02 (2022.01); G06K 9/62 (2022.01); G10L 15/16 (2006.01); G06N 20/20 (2019.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06K 9/6218 (2013.01); G06N 20/20 (2019.01); G10L 15/16 (2013.01);
Abstract
Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.